Civility and Communication

Elevating Civility and Communication in Health Care (CC-30)

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Summary

Breakdowns in communication, within teams or with patients, can occur in many ways. Common examples include outbursts of anger, misunderstandings of tone or volume of voice, cultural differences, inappropriate humor, the use of touch, and others. All of these breakdowns can result in stressful work environments, costly turnover in staff, and poor clinical outcomes. This process-driven, highly interactive, three-day course is designed to remediate distressed clinicians who employ a broad range of unproductive or challenging communication behaviors. Our confidential and non-judgmental small-group seminar format creates a safe environment for honest disclosure and self-assessment. Participants' insights drive the composition of their own stratified Personalized Protection Plan, which they present at the conclusion of the course as their final oral examination to the faculty and class in a peer-review-type format.  

Editions

  1. CC-30
    • 7.5 hours of pre-course assignments
    • Three-day virtual live course
  2. CC-30 Extended
    • 7.5 hours of pre-course assignments
    • Three-day virtual live course
    • 12 hour post-course faculty-led group conference calls (MAS). One hour weekly for 12 weeks.

Causes for referral

  • Difficulty in showing sensitivity or empathy
  • Disruptive behavior
    • Belittling, bullying, or harassment
    • Passive aggression
    • Verbal outbursts
  • Inappropriate humor
  • Ineffective, unproductive, or uncollegial team or clinical communication
  • Lack of awareness about how one comes across to others
  • Poor conflict management
    • Failure to professionally manage challenging situations or individuals
  • Note: This course is not intended to substitute for anger management treatment or to address or remediate substance abuse, undiagnosed or untreated mental health conditions, or physically abusive behavior. Should these sorts of issues emerge during the course, the faculty will discuss with the participant and the referring entity the need for a formal assessment.

Professions this course is suitable for

All healthcare clinicians, including trainees. Also suitable for those in a supervisory role wishing to foster and role model civility within their teams.

Learning objectives

  • Explain how incivility and inappropriate communication can adversely impact clinical care
  • Employ heightened self-awareness and empathy to improve their professional interactions
  • Demonstrate that civility and professional communication practices are instrumental in attaining greater meaning in their work, reducing frustration, and counteracting feelings of burnout
  • Formulate and implement a tiered Protection Plan to maintain civility and professional communication in the workplace and to include relapse prevention strategies
  • Detect the early warning signs indicative of potential communication and professionalism breakdowns in themselves and others
  • Create systems to support ongoing and widespread civility and professional communication practices in their workplace

Accreditation

This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education through the joint providership of the University of California, Irvine School of Medicine and Professional Boundaries, Inc. The University of California, Irvine School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

The University of California, Irvine School of Medicine designates these live activities each for a maximum of 42 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in activity.

Registration Options

Select Edition

Course Credits

30 CME/CE hours

Course Costs

$3000.00 Doctoral/Advance Practice

$2500.00 Non-Doctoral/Nurse

Date: January 8, 2021 - January 10, 2021

Location: Virtual Live Classroom, Pacific Time

Seats Remaining: 3

Date: February 19, 2021 - February 21, 2021

Location: Virtual Live Classroom, Pacific Time

Course Credits

42 CME/CE hours

Course Costs

$3600.00 Doctoral/Advance Practice

$2950.00 Non-Doctoral/Nurse

Date: January 8, 2021 - January 10, 2021

Location: Virtual Live Classroom, Pacific Time

Seats Remaining: 3

Date: February 19, 2021 - February 21, 2021

Location: Virtual Live Classroom, Pacific Time

FAQ

Am I eligible to take a course in the Virtual Live Classroom?
What is the difference between standard edition (CC-30) and the Extended Edition (CC-30EX) of the Elevating Civility and Communication in Health Care Course?
How do I know if this course is approved by my regulatory agency or board?
My disciplinary order states that I need to take a course from a different provider, can I take a PBI course instead?
  • "I thought the course was excellent, the materials were very helpful and allowed hands on work and actionable plans and monitoring. I also really felt it beneficial to discuss the cases and personal challenges with colleagues. Hearing their perspectives and group insights on my own challenges was the most helpful aspect. "
    - Civility and Communication Course Graduate
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