Communication and Civility

PBI Elevating Civility and Communication in Health Care (CC-32)



$3000.00 Doctoral Degree Rate (Ex: MD, DO, DVM, DDS, DMD, Pharm. D, DPM, DC, Ph.D., etc.)

$2500.00 Non-Doctoral Degree (Ex: PA, nurses, PT, OT, RT, pharmacists, therapists/counselors, acupuncturists, dental hygienists, allied health professionals, etc.)

Course Credit

32 CME/CE hours


Breakdowns in communication, within teams or with patients, can occur in many ways. Common examples include outbursts of anger, misunderstandings of tone or volume of voice, cultural differences, inappropriate humor, the use of touch, and others. All of these breakdowns can result in stressful work environments, costly turnover in staff, and poor clinical outcomes. This process-driven, highly interactive, two-day course with extended follow-up is designed to remediate distressed or disruptive clinicians who employ a broad range of unproductive or challenging communication behaviors. The course aims to return clinicians to meaningful careers properly equipped with the tools they need and a Personalized Protection Plan for communicating effectively and professionally in the future.

Prior to arrival at the seminar, participants begin our course with online pre-course assignments that include a personal essay and a Communication Self-Assessment Test. Our confidential and non-judgmental small-group seminar format creates a safe environment for honest disclosure and self-assessment. Through the use of the PBI Incivility Formula ©, participants are guided by faculty to openly examine their own personal vulnerabilities, risk factors, and resistance to self-assessment. Seminar participation and final presentation of a stratified Personalized Protection Plan to the course faculty and the class are required.  

Upon concluding the in-person course, the weekly, telephonic post-course Maintenance and Accountability Seminars (MAS) reinforce what was learned in the classroom. These sessions elevate participants' accountability through revisiting their Personalized Protection Plans, and engage them in a community of peer review and support.


Part One

  1. Pre-course component: Online written assignments and readings (four hours)
  2. In-person component: Two days totaling (16 hours)
  3. 20 CE hour certificate for pre-course + in-person course distributed upon successful completion of course at the end of day two.

Part Two

  1. Post-course component: Faculty-led group conference calls (MAS). One hour weekly on Tuesday evening (8:30pm - 9:30pm eastern time) for 12 weeks.
  2. 12 CE hour certificate distributed upon successful completion of 12th session of course.

Professions this course is suitable for:

All healthcare clinicians, including trainees

This course addresses issues such as:

  • Ineffective, unproductive, or uncollegial team or clinical communication
  • Disruptive behavior
  • Poor conflict management
  • Difficulty in showing sensitivity or empathy
    Lack of awareness about how one comes across to others
  • Management of frustrating situations or individuals
  • Red flags that indicate potential communication breakdowns in oneself or others
  • Note: This course is not intended to substitute for anger management treatment or to address or remediate substance abuse, undiagnosed or untreated mental health conditions, or physically abusive behavior. Should these sorts of issues emerge during the course, the faculty will discuss with the participant and the referring entity the need for a formal assessment.

Learning objectives

  • Explain how incivility and inappropriate communication can adversely impact clinical care
  • Employ heightened self-awareness and empathy to improve their professional interactions
  • Demonstrate that civility and professional communication practices are instrumental in attaining greater meaning in their work, reducing frustration, and counteracting feelings of burnout
  • Formulate and implement a tiered Protection Plan to maintain civility and professional communication in the workplace and to include relapse prevention strategies
  • Detect the early warning signs indicative of potential communication and professionalism breakdowns in themselves and others
  • Create systems to support ongoing and widespread civility and professional communication practices in their workplace


This activity has been planned and implemented in accordance with the accreditation requirements and policies of the Accreditation Council for Continuing Medical Education through the joint providership of the University of California, Irvine School of Medicine and Professional Boundaries, Inc. The University of California, Irvine School of Medicine is accredited by the ACCME to provide continuing medical education for physicians.

The University of California, Irvine School of Medicine designates these live activities each for a maximum of 32 AMA PRA Category 1 Credits™. Physicians should claim only the credit commensurate with the extent of their participation in activity.

Registration Options

Date: January 11, 2020 - January 12, 2020

Location: Irvine, CA

Date: March 7, 2020 - March 8, 2020

Location: Houston, TX

Date: April 25, 2020 - April 26, 2020

Location: Chicago, IL


How do I know if this course is approved by my regulatory agency or board?
Most PBI Education courses are already approved, but we always recommend you send our course agenda to your agency for pre-approval before you register. Just click the "course agenda" button at the top of the page to download a copy of the agenda.
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